Shipping policy

At Kinkaju, we understand the excitement of getting new purchases, which is why we strive to ensure a smooth shipping experience for all our customers worldwide. Here’s everything you need to know about our shipping policies:

Shipping Carrier

  • Carrier: We primarily ship orders via UPS, leveraging their reliable global network to ensure your packages arrive safely and efficiently to your doorstep.
  • Shipping Options: Upon checkout, you'll be presented with various UPS shipping options, including but not limited to UPS Ground, UPS 2nd Day Air, and UPS Worldwide Express. This allows you to choose the best shipping plan according to your needs, be it speed or cost-effectiveness.

Shipping Rates and Times

  • Rates: Shipping costs will vary based on the shipping option you choose and your parcel's destination. The exact shipping rate will be calculated and displayed at checkout before you complete your order.
  • Delivery Times: Delivery times are determined by the shipping option you select. Estimated delivery times will be provided at checkout, giving you a clear idea of when to expect your order.

International Shipping

  • Worldwide Shipping: We're excited to offer international shipping across the globe! Please note, shipping times and costs will vary depending on the destination country.
  • Customs, Duties, and Taxes: International orders may be subject to customs duties and taxes imposed by the destination country. These charges are the responsibility of the recipient and must be paid upon arrival. Kinkaju has no control over these charges and cannot predict their amount. Please contact your local customs office for more information.

Order Processing

  • Processing Times: Orders are typically processed within 1-2 business days. Orders placed on weekends or holidays will be processed on the next business day.
  • Tracking: Once your order is shipped, you will receive a confirmation email containing your tracking number. You can use this number to track your package's journey via the UPS website.

Packaging

Eco-Friendly Packaging: We are committed to sustainability, using eco-friendly and recyclable packaging materials whenever possible to minimize environmental impact.

Customer Service

Questions: If you have any questions or concerns about your order's shipping, please don't hesitate to contact us at info@kinkaju.nyc. Our team is here to assist you every step of the way.

Thank you for choosing Kinkaju. We look forward to serving you and ensuring a smooth and satisfying shipping experience.

Please note: Shipping policies are subject to change based on carrier rates and policies.